Shipping Policy

Free shipping on every order

Shipping is free across the United States on all orders, with no minimum. The price you see is the price you pay.

Order processing

Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery window

Please allow 2 to 5 weeks for delivery. Most orders arrive within this window.

A few pieces take longer. Large outdoor fixtures, stone tables and made-to-order furniture can take up to 9 weeks. If you need something by a particular date, email us before ordering and we will tell you the realistic window for that item.

Our pieces are made and dispatched by workshops overseas. That is what lets us sell hand-finished lighting and stone furniture at these prices rather than department-store prices — the trade-off is that it takes longer to reach you than a warehouse item.

Tracking

Most orders ship with a tracking number, sent by email as soon as the piece leaves the workshop.

Some larger items ship on freight services that do not provide tracking. For those we email you at dispatch and again when the carrier has a delivery date. You can also email us at any time for an update.

Where we ship

We currently ship within the United States. We do not ship internationally at this time.

Orders with several items

Items in the same order may be dispatched separately and arrive on different days. This is normal and does not mean anything is missing.

Large and fragile items

Chandeliers, floor lamps, ceiling fans and stone tables are packed for long transit. If anything arrives damaged, photograph the item and its packaging and contact us within 7 days — see our Return & Refund Policy.

Incorrect addresses

Please check your shipping address at checkout. We cannot reroute a parcel once it is with the carrier, and re-delivery of a parcel returned due to an incorrect address may incur a further charge.

Questions

Email support@shopauveren.com with your order number and we will help.