Order Tracking

Track your order

There are two ways to check where your order is.

1. Your shipping confirmation email

As soon as your order ships, we email you a confirmation containing a tracking number and a link to the carrier. That link is the most up-to-date source of information — carriers update it directly.

If you can't find the email, check your spam or promotions folder before getting in touch.

2. Your account

If you created an account at checkout, sign in and open your order history. Each order shows its current status and tracking details once shipped.

Common questions

My tracking number isn't working yet

Tracking numbers can take up to 48 hours to become active while the carrier scans the parcel into its network. If it hasn't updated after that, email us.

My order hasn't shipped yet

Orders are processed before they ship. You'll receive the shipping confirmation the moment your parcel leaves — no news simply means it hasn't gone out yet.

My tracking says delivered but nothing arrived

Check with anyone else at the address and look in typical safe-drop spots first. If it's still missing, email us with your order number and we'll open a claim with the carrier.

Still stuck?

Contact us with your order number and we'll look it up for you.