Return & Refund Policy
Return window
You may return most items within 30 days of delivery.
Condition of returns
To be eligible, an item must be:
- Unused and uninstalled, in the condition you received it
- In its original packaging with all parts, fittings and hardware
- Accompanied by proof of purchase
Installed or hardwired fixtures cannot be returned unless they are faulty.
Non-returnable items
- Custom or made-to-order items
- Gift cards
How to start a return
Email support@shopauveren.com with your order number and the reason for return. We'll confirm whether the item is eligible and send return instructions. Items sent back without prior approval can't be accepted.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged, faulty, or was not what you ordered — in those cases we cover it. We do not charge a restocking fee.
Refunds
Once your return arrives and is inspected, we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.
Original shipping charges are non-refundable except where the return is due to our error.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We'll arrange a replacement or a full refund at no cost to you. This does not affect your statutory rights.
Exchanges
The fastest route is to return the original item for a refund and place a new order for the item you want.